Return and Refund policy
Effective Date: August 29, 2026
This Refund Policy governs returns, store credits, replacements, exchanges, damaged or defective merchandise, and other post-purchase remedies offered by House of Inspired.
Except as otherwise stated in this Policy, eligible voluntary return requests must be made within seven (7) days after delivery. Certain merchandise is non-returnable, approved voluntary returns receive STORE CREDIT ONLY, and a 25% restocking fee applies to eligible voluntary returns.
This Refund Policy is incorporated by reference into the House of Inspired Terms of Service and should be read together with those Terms.
1. VOLUNTARY RETURN ELIGIBILITY
Except for merchandise identified as non-returnable under this Policy, House of Inspired accepts requests for eligible voluntary returns made within seven (7) days after delivery.
To qualify for a voluntary return, merchandise must be unused, unworn, unwashed, unaltered, and in its original condition, with applicable tags, accessories, components, and original packaging intact.
House of Inspired may require photographs, video, packaging, shipping labels, product labels, order information, or other reasonable evidence necessary to evaluate return eligibility.
Merchandise that does not satisfy the requirements of this Policy may be rejected for return.
2. RETURN AUTHORIZATION
To request a return, contact support@houseofinspired.com within the applicable return period and provide your order number, the reason for the requested return, and any reasonably requested photographs, video, or other information.
If the return is approved, House of Inspired will provide return authorization and applicable return instructions.
Merchandise must not be returned until return authorization and instructions have been provided.
Unauthorized returns, returns sent to an incorrect address, or merchandise returned contrary to the provided instructions may be rejected.
Approval of a return request does not constitute approval of store credit or any other remedy before the returned merchandise is received and, where applicable, inspected.
3. RETURN SHIPPING
Except where House of Inspired expressly agrees otherwise or applicable law requires otherwise, customers are responsible for the cost of shipping merchandise returned as a voluntary return.
Original shipping charges are non-refundable for voluntary returns.
Customers are responsible for following the return instructions provided by House of Inspired and are encouraged to use a trackable shipping method.
To the maximum extent permitted by applicable law, the customer bears the risk of loss or damage to merchandise during a customer-arranged return shipment until the merchandise is received at the designated return location.
House of Inspired is not responsible for delays, losses, additional costs, or delivery problems resulting from incorrect or incomplete shipping information provided by the customer, subject to applicable law.
4. STORE CREDIT FOR ELIGIBLE VOLUNTARY RETURNS
Eligible voluntary returns are compensated by STORE CREDIT ONLY, unless House of Inspired expressly agrees otherwise or another remedy is required by applicable law.
After returned merchandise is received and, where applicable, inspected, House of Inspired will determine whether the return satisfies this Policy.
For an approved voluntary return, the amount of store credit will equal the eligible merchandise purchase price less any applicable restocking fee and other deductions permitted under this Policy or applicable law.
Original shipping charges are not included in store credit for voluntary returns.
A twenty-five percent (25%) restocking fee will be deducted from the merchandise purchase price of an approved voluntary return.
The restocking fee is intended to offset costs associated with processing returned merchandise, including, without limitation, inspection, handling, repackaging, administrative processing, and restocking.
5. EXCHANGES
House of Inspired does not offer direct exchanges unless expressly agreed otherwise.
A customer seeking a different eligible product, variation, color, or size should follow the applicable return process and place a separate order.
6. DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE
If merchandise arrives damaged, defective, or materially different from the merchandise ordered, contact support@houseofinspired.com within seven (7) days after delivery whenever reasonably possible.
Provide the order number, a description of the issue, and reasonably requested photographs or video showing the merchandise, issue, packaging, shipping label, or other relevant evidence.
House of Inspired may reasonably investigate the claim and may request additional information necessary to evaluate it.
Where a claim is verified, House of Inspired may provide an appropriate remedy consistent with the circumstances, applicable warranties, and applicable law.
The voluntary-return restocking fee does not apply to a verified return accepted by House of Inspired because merchandise arrived damaged, defective, or materially different from the merchandise ordered.
For direct-to-garment (“DTG”) printed merchandise, reasonable production variations may occur. A print-placement variation of up to approximately 0.5 inch will not, by itself, be treated as a defect.
7. NON-RETURNABLE MERCHANDISE
The following merchandise is not eligible for voluntary return or exchange:
- merchandise identified as Final Sale;
- handmade, handcrafted, hand-poured, hand-woven, or other merchandise identified as made by hand;
- custom, personalized, made-to-order, or special-order merchandise;
- perishable goods, including food, flowers, and plants;
- personal-care or other merchandise that cannot reasonably be resold for health or hygiene reasons;
- gift cards;
- art-inspired merchandise, artwork, prints, and print-on-demand merchandise, including printed apparel, towels, mugs, journals, and similar made-to-order or printed products; and
- hazardous materials, flammable liquids, gases, or other merchandise that cannot reasonably or lawfully be returned through ordinary shipping channels.
House of Inspired may identify additional merchandise as Final Sale or otherwise non-returnable where disclosed in connection with the applicable product or transaction and permitted by applicable law.
8. PRODUCT VARIATIONS
Product appearance may vary from photographs or digital representations because of photography, lighting, screen resolution, monitor calibration, device settings, manufacturing processes, handmade characteristics, natural materials, or other reasonable production or display variations.
Reasonable variations of this nature do not, by themselves, constitute a product defect or create eligibility for a voluntary return where the merchandise is otherwise non-returnable under this Policy.
Product-specific descriptions, measurements, materials, disclosures, photographs, and other listing information should be reviewed before purchase.
9. RETURN CONDITION AND INSPECTION
House of Inspired may inspect returned merchandise to determine whether it satisfies the applicable return requirements.
House of Inspired may reject a voluntary return or reduce or deny voluntary store credit where merchandise is returned used, worn, washed, altered, damaged after delivery, incomplete, missing applicable tags or components, or otherwise materially inconsistent with the return conditions stated in this Policy.
10. REFUNDS OR OTHER REMEDIES REQUIRED BY LAW
Where applicable law requires House of Inspired to provide a refund, replacement, cancellation right, shipping reimbursement, warranty remedy, or other remedy different from the voluntary benefits provided under this Policy, House of Inspired will administer the transaction in accordance with the applicable requirement.
11. CONTACT
Questions or return requests concerning this Policy may be directed to:
House of Inspired
Email: support@houseofinspired.com